Política de reembolso

Banana Wear Refund Policy

At Banana Wear, we want you to be happy with your order. Please see below how returns, refunds and cancellations work.

Right of Withdrawal (EU customers)
If you are a consumer ordering from within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To use this right, email us at bananawear0@gmail.com with your order number before the 14-day period ends, and send the item(s) back to us within 14 days of telling us. You are responsible for the direct cost of returning the goods, and we may deduct the value of any reduction in the goods' condition from your refund if this is caused by handling beyond what is necessary to check the item.

Once we receive the returned item (or proof you've sent it back), we will refund your payment, including standard delivery cost, within 14 days, to your original payment method.

Damaged or Incorrect Items
We accept returns or refunds if:
- you received a damaged item
- you received the wrong item

Please contact us within 14 days of delivery and include your order number and clear photos of the issue. Contact us at: bananawear0@gmail.com

For damaged or incorrect items, we cover the return shipping costs.

Refunds
Once your claim is approved:
- you will receive a refund or a replacement, depending on the situation
- refunds are issued to the original payment method
- processing time: 3-5 business days after approval

Order Cancellations
Orders can be canceled within 12 hours of purchase. After this period, production begins and the order can no longer be canceled.

Contact
If you have any questions regarding returns or refunds, please contact us at: bananawear0@gmail.com

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